Privacy Policy

Wax in Wax out website is owned by Wax in Wax out Ltd, which is a data controller of your personal data.

At Wax In Wax Out, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to ensure it is handled securely and lawfully.

1. Personal Data We Collect

We may collect and process the following information about you:

Information you provide voluntarily through forms on our website, surveys, newsletters, emails, and feedback.
Data collected when you use our services or products to provide, manage, or improve those services.
Information collected via cookies and other tracking technologies to understand user interactions with our site.

Data Transfers:
Personal data may be transferred to and stored in locations outside the European Economic Area (EEA). While we strive to protect your data, internet transmission cannot be guaranteed as completely secure. We use encryption to protect data in transit and employ strict procedures to safeguard data once received.

2. How We Use Your Information

We process your personal data for the following purposes:

To provide the services you have requested, including appointments and follow-ups.
To communicate with you about our services, products, or events that may interest you.
To notify you of changes to our services or policies.
To comply with legal and regulatory obligations.
To audit the accuracy of your medical or billing information and to assist in any claims or litigation.
To assess and improve the quality of care, including through customer satisfaction surveys.

Marketing Communications:
We may contact you via email or SMS about services or products similar to those you have used, unless you opt out or have not consented. You can unsubscribe at any time by emailing info@waxinwaxout.com.

3. Lawful Basis for Processing Personal Data

We process your data under one or more of the following legal bases:

Contractual Obligation: To fulfil our agreement to provide services or treatments.
Legal Obligation: To comply with applicable laws or regulations.
Legitimate Interests: For business-related purposes, such as improving services, security, and customer satisfaction.
Consent: Where explicitly given, such as for marketing communications.

For processing sensitive data (e.g., health-related), we rely on additional legal grounds, including:

Consent for preventive or occupational medicine or healthcare management.
Establishing or defending legal claims.
Complying with employment or public interest laws.

4. Retention of Personal Data

We retain personal data according to the following guidelines:

For as long as necessary to manage our relationship with you.
For eight years after providing treatment, in line with clinical and legal standards.
As required by law or professional guidelines.

5. Sharing Your Personal Data

We may disclose your data to:

Service Providers: Such as IT support, payment processors, or delivery services.
Regulators or Authorities: To comply with legal obligations.
Business Partners: If necessary for services you have requested.

All third-party processors operate under confidentiality agreements and comply with data protection laws.

6. Non-Personal Information

We may collect non-personal data, such as cookies or IP addresses, to improve website performance and user experience.

Cookies:
Cookies help us analyse website traffic and deliver relevant advertisements. For details on managing cookies, visit ICO guidance on cookies.

7. Marketing and Opt-Out Options

You may receive marketing materials if you have consented. To stop receiving marketing messages, email info@waxinwaxout.com with at least 30 days’ notice.

8. CCTV Usage

Our premises may be monitored by CCTV for security. Images are stored for a limited time in compliance with applicable laws.

9. Accessing and Updating Your Data

You have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request data deletion, subject to legal or contractual obligations.
Withdraw consent for processing where applicable.

To exercise these rights, contact us at info@waxinwaxout.com.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or our practices. The latest version will always be available on our website.

Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
Wax In Wax Out
Email: info@waxinwaxout.com

This policy ensures compliance with the UK GDPR, the Data Protection Act 2018, and other relevant laws, safeguarding both our clients and our business.