Terms and Conditions

Welcome to Wax In Wax Out Ltd. Please read these Terms and Conditions carefully as they constitute a legally binding agreement between you ("Client") and Wax In Wax Out Ltd ("Company"). By booking an appointment, using our website, or receiving our earwax removal services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

1. Services Provided

1.1 Wax In Wax Out Ltd provides earwax removal services, including but not limited to microsuction, water irrigation, foreign body removal, hearing test and custom ear impressions.

1.2 All services are delivered by qualified and trained professionals adhering to regulatory standards.

1.3 The choice of earwax removal method will be determined by the professional based on a clinical assessment of your condition and suitability for the procedure.

1.4 We reserve the right to decline or discontinue services if we determine that proceeding may pose a health risk or falls outside our professional scope.

2. Appointment Booking and Cancellations

2.1 Appointments can be scheduled online, via telephone, or in person.

2.2 Clients must provide accurate and complete personal and medical information when booking an appointment.

2.3 Appointments must be cancelled or rescheduled at least 24 hours in advance. Failure to provide sufficient notice may result in a cancellation fee.

2.4 Same-day appointments are available subject to availability but cannot be guaranteed.

2.5 Complimentary follow-up appointments are offered within one month of the initial visit if wax remains or concerns arise. These are subject to availability and aim to ensure post-procedure satisfaction.

3. Eligibility for Services

3.1 Our services are available to individuals over the age of 18. Minors must be accompanied by a legal guardian, who will provide consent on their behalf.

3.2 Clients with medical conditions such as perforated eardrums, recent ear surgery, infections, or other ear-related health issues must seek clearance from a medical professional before scheduling an appointment.

4. Consent and Acknowledgment of Risks

4.1 By using our services, you consent to the earwax removal procedure as determined appropriate by our professionals. This includes the use of microsuction, water irrigation, or other suitable techniques.

4.2 It is your responsibility to disclose all relevant medical history, including allergies, ear surgeries, or pre-existing conditions, prior to the procedure.

4.3 While our professionals follow strict safety protocols, earwax removal carries inherent risks, including but not limited to ear discomfort, temporary hearing changes, ear canal abrasions, infections, or eardrum perforation.

4.4 By consenting to the procedure, you agree that Wax In Wax Out Ltd, its staff, and affiliated professionals shall not be held liable for any complications, injuries, or adverse outcomes unless caused by negligence.

5. Payment Terms

5.1 Payment for services is due at the time of your appointment unless otherwise agreed in advance.

5.2 Accepted payment methods include cash, debit/credit cards, and other methods as specified on our website or at our facility.

5.3 Refunds are not provided once services have been completed unless deemed appropriate by the company under exceptional circumstances.

6. Liability and Indemnification

6.1 Wax In Wax Out Ltd will take reasonable care to provide safe and effective services; however, the company shall not be held liable for:

• Any adverse outcomes arising from incomplete or inaccurate medical information provided by the client.

• Complications due to pre-existing medical conditions or improper aftercare.

6.2 You agree to indemnify and hold harmless Wax In Wax Out Ltd, its employees, and agents from any claims, damages, or liabilities arising from your use of our services, except where such claims result from negligence or misconduct on our part.

7. Privacy and Data Protection

7.1 Wax In Wax Out Ltd collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

7.2 Personal information is used solely for appointment scheduling, service delivery, and follow-up communication.

7.3 For details on how your data is collected, stored, and protected, please refer to our Privacy Policy.

8. Complaints and Disputes

8.1 Any concerns or complaints should be raised promptly with our team. We are committed to resolving issues professionally and efficiently.

8.2 In the event of a dispute that cannot be resolved amicably, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Health and Safety

9.1 Our facility adheres to all applicable health and safety regulations, including the Health and Safety at Work Act 1974, to ensure a safe environment for clients and staff.

9.2 Clients are expected to follow aftercare instructions provided post-procedure to minimize risks and promote recovery.

10. Modification of Terms

10.1 Wax In Wax Out Ltd reserves the right to amend or update these Terms and Conditions at any time without prior notice.

10.2 It is the client's responsibility to review the latest version of these terms before their appointment.

11. CCTV Policy

11.1 Our premises may be monitored by CCTV for security purposes.

11.2 Footage is stored securely and accessed only by authorized personnel in accordance with the Surveillance Camera Code of Practice.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Wax In Wax Out Ltd
Email: info@waxinwaxout.com

By booking an appointment and using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.